Frequently Asked Questions

Rent is due on the 1st of each month. We recommend setting up automatic payments through your tenant portal to ensure on-time payment.

You can pay rent online through your tenant portal using ACH bank transfer or credit/debit card. You can also pay by check or money order delivered to the management office.

Late fees apply after the grace period specified in your lease. Please contact us immediately if you're experiencing difficulty paying rent so we can discuss options.

Log into your tenant portal and navigate to the payment settings. You can set up recurring ACH payments to automatically deduct rent on a schedule you choose.

Submit all maintenance requests through your online tenant portal. This creates a record of your request and allows us to track progress. For emergencies, call the emergency maintenance line provided in your lease.

Emergencies include: no heat in winter, gas leaks, flooding/major water leaks, fire, no electricity, sewer backup, or any situation that threatens safety or could cause significant property damage.

Emergency requests are addressed immediately. Non-emergency requests are typically addressed within 24-72 hours, depending on the nature of the issue and parts/scheduling availability.

You're responsible for damage caused by negligence or misuse. Normal wear and tear items like replacing light bulbs, smoke detector batteries, and furnace filters are typically tenant responsibilities. Check your lease for specifics.

Avoid letting food, grease, and hair go down drains. Consider using drain covers or hair catchers in sinks and tubs. Regularly clean drains to prevent buildup.

Pet policies vary by property. Many of our units allow pets with a pet deposit and monthly pet rent. Contact your property manager for specific pet policies and any breed or size restrictions.

All adult occupants must be listed on the lease and approved through our application process. Contact management before any additional occupants move in.

Subletting is generally not permitted without prior written approval from management. Contact us if you need to discuss options due to a change in circumstances.

All of our units are smoke-free. Smoking is prohibited inside the unit and in common areas. This includes e-cigarettes and vaping.

Minor modifications like hanging pictures are typically allowed. Major modifications (painting, installing fixtures, etc.) require written approval. Any approved changes may need to be reversed at move-out.

Typically, tenants are responsible for electric and gas (through WE Energies). Water, sewer, and trash are billed quarterly and appear on your tenant portal. Check your lease for specifics.

Contact WE Energies at 1-800-242-9137 or visit we-energies.com. You'll need your new address and move-in date. Set up service before your move-in day.

The city bills these utilities quarterly. We receive the bill and split it among tenants per unit where applicable. Charges appear on your tenant portal account.

Cable and internet are not included in rent. You're free to set up service with your preferred provider. Most units are cable-ready.

Most of our townhomes include a 2-car attached garage. Additional parking policies vary by property. Check your lease for specific parking arrangements.

Minor maintenance like oil changes is generally permitted. Major repairs or storing inoperable vehicles is not allowed. Keep your garage clean and free of hazardous materials.

Guest parking is available in designated areas. Long-term guest parking should be coordinated with management. Never block other residents or fire lanes.

Typically 60 days written notice is required. Check your lease for specific requirements. Provide notice through your tenant portal or in writing to management.

We'll contact you before your lease ends to discuss renewal options. We value our long-term tenants and are happy to discuss renewal terms.

Contact us as soon as possible if your circumstances change. Early termination fees may apply as specified in your lease. We'll work with you to find a solution.

Leave the unit clean and in good condition, return all keys, and provide your forwarding address. Deposits are returned within 21 days of move-out with an itemized statement of any deductions.